On this page, we have summarized the most frequently asked questions about the new coronavirus infection at public health centers. On the "Related Information" page, various information is organized by patient's situation (suspected infection, positive detection, medical treatment, etc.) and field, so please refer to it as well.
[List of pages with questions and related information]
1.Symptoms and examination
Q1-1 Where can I take a PCR test if I have symptoms such as fever and cough?
Q1-2 I have no symptoms, but I would like to take a PCR test just in case. where can i get it?
2.Those who have tested positive
To those who have been diagnosed with a new coronavirus infection
For those who are recuperating at home due to the new coronavirus infection
Q2-6 What should I bring if I test positive and am admitted to a medical institution?
Q2-7 What should I bring if I test positive and am admitted to an accommodation facility?
Q2-8 What is treatment with neutralizing antibody drugs (antibody cocktail therapy)?
Q2-9 What should I do if I want to receive treatment with neutralizing antibody drugs (antibody cocktail therapy)?
3.Those who have been in close contact
Q3-1 Please tell me about the health observation period if you become a close contact person.
Q3-4 The PCR test turned out to be negative, but can I go outside?
Q3-5 Symptoms began to appear during the health observation period. How do I do that?
Q3-6 I heard that the PCR test for those who had close contact is free, is that true?
4. About various medical treatment certificates
Q4-3 I would like to have proof that I was hospitalized or stayed for treatment. how do i do that?
5.For business operators and facilities
To all business establishments (subsidies related to new coronavirus infections, etc.)
Q5-1 A new coronavirus infection-positive person occurred in the workplace. What should I do?
6. About the new coronavirus vaccine
About the new corona vaccination
COVID-19 vaccination Q&A
7. Contact point for various inquiries
Contact point for various inquiries related to the new coronavirus
[List of answers]
1.Symptoms, tests, etc.
Q1-1Where can I take a PCR test if I have symptoms such as fever and cough?
First, call your family doctor or a nearby medical institution. If you do not have a family doctor, or if your doctor is closed, please consult the following.
Weekdays 9:00-17:00 Kita Ward Novel Coronavirus Health Consultation Center TEL: 03-3919-4500
Daytime/holidays/holidays/nighttime (24 hours a day, 365 days a year)
Tokyo Metropolitan Fever Consultation Center (Information on medical institutions) TEL: 03-5320-4327, 03-5320-5971, 03-5320-7030
In addition, the Tokyo Metropolitan Government has announced where to go to see a doctor if you have a fever or other symptoms suspected of being infected with the new coronavirus. Please take a look.
List of medical treatment, inspection medical institutions (Tokyo) (we link to the outside site)
Q1-2 I have no symptoms, but I would like to take a PCR test just in case. where can i get it?
If you have no symptoms, you will be treated freely. In this case, you will be responsible for the full amount as it will not be covered by insurance. In addition, the public health center does not introduce medical institutions that offer free medical care. Please consult your family doctor or do your own research, such as by searching on the Internet.
Also, please use the free PCR test project by the Tokyo Metropolitan Government for asymptomatic citizens who do not have symptoms such as fever.
Guidance (Tokyo) of test free such as new coronavirus PCR (we link to the outside site)
Q1-3Is it not possible to conduct a PCR test to confirm a negative result after completing medical treatment or after completing health observation as a close contact person?
Currently, the national policy does not recommend PCR tests after medical treatment or after health observation as a close contact person, so the public health center is also responding in the same way. You can return to your normal life from the day after you meet the criteria for canceling medical treatment or the criteria for completing health observation as a close contact person.
I tested positive for Q1-4 and finished my medical treatment, but I am still not feeling well. Where can I get help?
First of all, please consult your family doctor or a nearby medical institution. In addition, we have opened a "Corona sequelae consultation desk" in Tokyo. In some cases, please consider consulting with this window.
About "corona sequelae consultation desk" of metropolitan hospital (link to the outside site)
Q1-5 I tested positive at a testing institution other than a medical institution. What should I do?
Test results other than medical institutions have not been recognized as "positive" for the new coronavirus infection. A doctor's diagnosis is required. Please consult your family doctor or a nearby medical institution.
Those who are suspected to be positive in a test using an antigen qualitative test kit that has been approved by the pharmaceutical affairs as an in-vitro diagnostic drug or in a test of the Tokyo Metropolitan PCR free test, and who meet certain requirements such as a low risk of aggravation. , you can apply online at the Tokyo Positive Person Registration Center, and a doctor can make a diagnosis based on the information.
For details on how to apply, please check the link below.
Tokyo positive person registration center (we link to the outside site)
If you have any problems with registration, or if you cannot register, please contact the following contact information.
Positive person registration center call center
TEL: 0570-080-197 (24 hours a day)
2.Those who have tested positive
Q2-1I heard that the scope of reporting of COVID-19 positive diagnoses from medical institutions to public health centers will change. How will this change?
Until now, medical institutions have notified public health centers of all patients diagnosed with COVID-19. Even if it is positive, it will not be subject to notification. In addition, even if you self-test with an antigen test kit * and it is positive, it will be handled in the same way as those who are not subject to notification.
*Antigen test kits are for medical diagnosis only. "Research use" is not eligible.
<Patients requiring notification from medical institutions>
① 65 years old or older ② Those who require hospitalization ③ Pregnant women
④Those who are at risk of becoming seriously ill and need new corona therapeutic drugs or oxygen administration
*Hospitalization, risk of aggravation, and treatment are at the discretion of the doctor.
Q2-2 As a result of the test, it was found that I have a new coronavirus infection. What should I do after this?
After September 26, 2022, if none of the following ① to ④ apply after a positive diagnosis at a medical institution, you will not be subject to notification and the public health center will not contact you. Please see the website for information on medical treatment. Even if you self-test with an antigen test kit and it is positive, it is the same as those who are not subject to notification. (If you have strong symptoms, need medicine, are over 65 years old, are pregnant, or have underlying diseases, please visit a medical institution for medical examination.)
① 65 years old or older ② Those who require hospitalization ③ Pregnant women
④Those who are at risk of becoming seriously ill and need new corona therapeutic drugs or oxygen administration
*Hospitalization, risk of aggravation, and treatment are at the discretion of the doctor.
<If any of the above (1) to (4) applies (person subject to notification)>
As soon as a report is received from the medical institution that conducted the test, the local public health center will contact you by SMS or telephone. At that time, we will explain the place of treatment and conduct a survey on the behavior history, so please cooperate.
<If none of the above (1) to (4) apply, or if the antigen test is positive in a self-test (not subject to notification)>
For those who wish to receive support during medical treatment, please check the Tokyo Positive Person Registration Center below.
Tokyo positive person registration center (we link to the outside site)
If you have any problems with registration, or if you cannot register, please contact the following contact information.
Positive person registration center call center
TEL: 0570-080-197 (24 hours a day)
<Contents of support>
・Health observation using My HER-SYS
・Delivery of groceries and loan of pulse oximeter
・Recuperation at an accommodation facility (hotel), etc. in Tokyo
*If you do not register with the positive person registration center, you will not be able to receive the above support.
Please contact Uchisapo Tokyo if you have any concerns about your physical condition or any problems during medical treatment.
・Anxiety about physical condition during home treatment and general consultation
・Consultation if you have trouble registering at the Tokyo Positive Person Registration Center
・Inquiries about food delivery and pulse oximeter rental
TEL: 0120-670-440 (24 hours a day)
Q2-3Will hospitalization/medical expenses and accommodation expenses be incurred when I am admitted to the hospital?
There is no burden on the patient as it will be a public expense. However, the patient will be responsible for the items purchased by the patient himself/herself during hospitalization, transportation expenses on the way home, treatment expenses other than corona, etc. In addition, depending on the income of the previous year, hospitalization and medical expenses may be partially borne by inpatients.
Q2-4Will the cost of treatment for COVID-19 after being found to be positive be covered by public funds?
The cost of corona treatment after being found to be positive will be borne by public funds.
However, for patients who are not subject to the notification shown in Q2-1 , please register with the Tokyo Positive Persons Registration Center before having an outpatient visit. If you do not register, you will not be eligible for public expenditure.
Tokyo positive person registration center (we link to the outside site)
If you have any problems with registration, or if you cannot register, please contact the following contact information.
Positive person registration center call center
TEL: 0570-080-197 (24 hours a day)
Q2-5If I am found to be positive, can I immediately move to a medical institution or accommodation facility?
Those who wish to be admitted to an accommodation facility can apply directly to the Tokyo Metropolitan Government over the phone, but if you are 65 years of age or older, please consult with the Kita Ward Public Health Center first. In addition, those who are not subject to notification must first register with the Tokyo Positive Person Registration Center. Please refer to Q2-1 for details on changes to notification targets after September 26, 2022.
○ If you wish to receive medical treatment at a hotel (accommodation facility)
Tokyo accommodation medical treatment application window
TEL: 03-5320-5997 (every day: from 9:00 a.m. to 4:00 p.m.)
○Application for treatment at a sanatorium for the spread of infection
Tokyo metropolitan spread of infection sanatorium application window
TEL: 03-4485-3726 (24 hours a day)
○ Those who are 65 years old or older and wish to receive accommodation treatment
Kita Ward: 03-3919-4500
When the Kita Ward Public Health Center makes arrangements, hospitalization and admission will be decided based on the patient's medical condition and the availability of each facility, so please wait for the contact from the person in charge.
Please note that it may not be possible to take time from the information about hospitalization/admission to the actual hospitalization/admission. If you prepare your belongings in advance, we can guide you smoothly, so please help us.
Q2-6 What should I bring if I am to be hospitalized at a medical institution because of a positive result?
What you need to bring varies depending on the medical institution you are admitted to. Please see below for items that are often recommended. Please wait for guidance from the medical institution or public health center for details on what to bring.
<Reference: Things to bring that are often recommended>
・Items used for medical treatment E.g. insurance card, medicine notebook, medicines you are taking, handicapped handbook, maternal and child handbook, elderly beneficiary certificate, etc.
・Money (other than hospitalization and medical expenses)
Rental/purchasing costs within the hospital and return transportation costs may be charged separately.
Clothing e.g. underwear, pajamas, slippers (those with heels)
Amenities e.g. toothbrush, towel, soap, cup, charger, mask
Q2-7 What should I bring if I am admitted to a nursing home after being tested positive?
Information on entering the hotel is provided by the Tokyo Metropolitan Government.
For details on what to bring, please wait for a call from the Tokyo Metropolitan Government or visit the Tokyo Metropolitan Government's accommodation and medical treatment website.
Guidance of accommodation medical treatment (Tokyo) (we link to the outside site)
Q2-8What is treatment with neutralizing antibody drugs (antibody cocktail therapy)?
It is a treatment aimed at preventing aggravation in patients with mild symptoms.
For more information, please visit the Tokyo Metropolitan Government website.
Q2-9What should I do if I want to receive treatment with neutralizing antibody drugs (antibody cocktail therapy)?
First of all, please check if you are eligible.
For safe and secure medical treatment at home - Start of antibody cocktail therapy -
If you are eligible and would like to receive antibody cocktail therapy, please contact us at the number below.
Tokyo neutralizing antibody drug treatment call center 03-5320-5909
In addition to Japanese, it supports 11 languages.
In addition, those who are not subject to notification shown in Q2-1 are required to register with the Tokyo Positive Person Registration Center.
Tokyo positive person registration center (we link to the outside site)
If you have any problems with registration or cannot register, please contact the following contact information.
Positive person registration center call center
TEL: 0570-080-197 (24 hours a day)
3.Those who have been in close contact
Q3-1Please tell me about the health observation period if you become a close contact person.
Five days starting from the day after the last contact with a patient diagnosed as positive. Please refrain from going out for non-essential purposes during this period.
Example) Date of last contact: July 22 End date of health observation period: July 27 In this case, you can return to your normal life from July 28.
On the 2nd and 3rd days, if a test using an antigen qualitative test kit that has received pharmaceutical approval as an in-vitro diagnostic product (*) is confirmed to be negative on both days, regardless of whether or not the person maintains social functions. However, it was possible to cancel the standby from the third day. However, please do the following two things until the 7 days have passed.
Confirmation of health status by temperature measurement, etc.
Avoid contact with elderly people and high-risk people with underlying diseases, visit high-risk facilities, use places with a high risk of infectious diseases, avoid eating together, and implement infection control measures such as wearing a mask.
Antigen qualitative test kit is self-test
Q3-2 I was told by the public health center that I was a close contact person, but I have not heard from the local public health center. What should I do?
Please contact the public health center in your jurisdiction. Also, depending on the infection situation, we may not be able to call you immediately. Please wait for the call from the public health center.
At the Kita Ward Public Health Center, we ask those who have been in close contact with us to cooperate with PCR tests and health observations. Please refrain from going out unnecessarily and take care of your physical condition.
Q3-3 The Kita Ward Public Health Center advised me that I would like to make an appointment for a PCR test, so I would like you to wait for a call from the medical institution, but I have not heard back. What should I do?
We are very sorry, but please wait for the contact from the medical institution as the consultation date and time is determined by the availability of the medical institution designated by the public health center.
Q3-4 The PCR test turned out to be negative, but can I still go out?
Even if the PCR test is negative, please refrain from going out for non-essential purposes until the end of the health observation period, considering the certainty of the test and the possibility of developing symptoms in the future.
Q3-5 Symptoms began to appear strongly while waiting at home. What should I do?
Please contact us below.
Weekdays 9:00-17:00 Kita Ward Novel Coronavirus Health Consultation Center TEL: 03-3919-4500
Daytime/holidays/holidays/nighttime (24 hours a day, 365 days a year)
Tokyo fever consultation center (symptom consultation)
TEL: 03-5320-4551, 03-5320-4411, 03-6258-5780, 03-5320-4592
・If you have trouble breathing or are so tired that you can't move, please call 119 for an ambulance.
Q3-6I heard that the PCR test for those who had close contact is free of charge.Is this true?
If you become a close contact person and visit a medical institution designated by the public health center, the cost of the PCR test will be borne by the public fund regardless of whether you have symptoms or not. However, you will be responsible for the examination fee, initial examination fee, specimen collection fee, etc.
If you wish to visit a medical institution other than those specified by the public health center, please notify the medical institution in advance that you have been in close contact with the patient. However, in this case, the cost of the PCR test will not necessarily be covered by public funds.
Q3-7 I received a bill from the medical institution that performed the PCR test. I would like to check the contents of the invoice. Who should I contact?
We apologize for the inconvenience, but please contact the medical institution that performed the PCR test directly.
4. About various medical treatment certificates
Q4-1Before September 25, 2020, I tested positive and was recuperating at home, so I would like a certificate of recuperation.
It is possible to display the certificate of medical treatment from My HER-SYS. If you wish to have it issued, please fill out the application form below.
Click here for the home care certificate application form (link to an external site)
If you cannot apply from the above, please contact the following to apply.
Kita Ward Public Health Center Health Prevention Division TEL: 03-3919-3101/03-3919-3102
Currently, it takes more than a month from application to issuance (depending on the infection status).
We cannot provide proof of home medical treatment due to aftereffects after medical treatment has ended.
If you cannot use the My HER-SYS Medical Treatment Certificate, please check with your insurance company, etc. to see if the following alternative documents are available. (The public health center cannot answer this question.)
・Documents that show the results of PCR tests and antigen tests conducted at medical institutions, etc. ・Medical statement (medical management fee for hospitalization for type 2 infectious disease patients (includes temporary handling for outpatient treatment and medical fees) is stated)
・Prescription and dosing instructions describing the drug for treating COVID-19 ・Receipt results from the health follow-up center established by the local government (SMS, LINE, etc.)
・A copy of the short message exchanged between the public health center and the positive person ・Information sent by the public health center to the positive person (including points to note about health observation and life support)
・Test results (excluding commercially available test kits) from test centers (other than medical institutions are also acceptable) that conduct PCR tests and antigen tests
Please check with your insurance company regarding the documents that can be handled. (The public health center cannot answer this question.)
Q4-2 Since I became positive after September 26, 2022 and was recuperating at home, I would like a certificate of recuperation.
After September 26, 2022, if you do not fall under any of the following ① to ④ after a positive diagnosis at a medical institution, you will not be subject to notification, and the public health center will not be able to issue documents indicating medical treatment. The same applies if you self-test with an antigen test kit and are positive.
① 65 years old or older ② Those who require hospitalization ③ Pregnant women
④Those who are at risk of becoming seriously ill and need new corona therapeutic drugs or oxygen administration
*Hospitalization, risk of aggravation, and treatment are at the discretion of the doctor.
Q4-3I would like to have proof that I was hospitalized or stayed for treatment. how do i do that?
In the case of hospitalization, please contact the medical institution where the patient was hospitalized.
In the case of accommodation medical treatment, the certificate is issued by the Tokyo Metropolitan Government. Sorry to trouble you, but please check the Tokyo Metropolitan Government website below.
For those who need a certificate of medical treatment (link to an external site)
5.Business office/facility
Q5-1 A new coronavirus infection-positive person occurred in the workplace. What should I do?
The Kita Ward Public Health Center conducts epidemiological surveys, guidance, and advice to prevent the spread of infection based on the Infectious Diseases Control Law in the event that a new coronavirus infectious disease patient occurs at an office or facility located in Kita Ward. Please see the link below for details.
[For business establishments and facilities] Response to new coronavirus infectious disease patients
For offices/facilities outside of Kita Ward, please contact the public health center where the office/facility is located.
6. About the new coronavirus vaccine
Q6-1I have tested positive for COVID-19 and would like to be vaccinated against COVID-19 after my medical treatment ends.
Please contact the Ministry of Health, Labor and Welfare's Novel Coronavirus Vaccine Call Center (toll-free number: 0120-761-770) for vaccinations after treatment has ended. In addition, please see the Ministry of Health, Labor and Welfare's new corona vaccine Q & A.
New coronavirus vaccine Q&A (Ministry of Health, Labor and Welfare) (link to an external site)
If you have already made an appointment for vaccination, please contact the medical institution where you made the appointment.
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inquiry
Affiliation: Tuberculosis Infectious Disease Section, Health Prevention Division, Kita Ward Public Health Center
2-7-3 Higashijujo, Kita-ku, Tokyo 114-0001
Phone number: 03-3919-3102