Consultation desk about new coronavirus

Consultation about new coronavirus infectious disease

♦ If you have symptoms and have a family doctor

Please contact your family doctor or a nearby medical institution directly by phone.

(note) doctor judges about inspection individually. The necessity of testing is determined based on the results of the examination, so testing is not always performed.

♦If you have symptoms and are unsure of which medical institution to consult, such as when you have no family doctor, or on Saturdays, Sundays, nights, etc.

Holiday medical treatment
Holiday medical treatment We are showing you the medical institution on duty this month.
(See the link on the left.)

Consultation window
Tokyo Metropolitan Fever Consultation Center (Nurses and public health nurses are available)

Phone number: 03-5320-4592 / 03-6258-5780

Reception hours: 24 hours (every day including Saturdays, Sundays and holidays)

Tokyo Metropolitan Fever Consultation Center Medical Institution Information Hotline (supported by general operators) Phone number: 03-6630-3710
Reception hours: 24 hours (every day including Saturdays, Sundays and holidays)
(Note) If you are concerned about your symptoms, please consult with a fever consultation center where a nurse or public health nurse can assist you, or a medical institution.

♦ Those who have been in close contact with patients with the new coronavirus infection

Consultation window
Bunkyo Ward New Corona Consultation Desk

Phone number: 03-5803-1824

Reception hours: From 9:00 to 17:00

(Excluding Saturdays, Sundays and holidays)

Tokyo Metropolitan Fever Consultation Center (Nurses and public health nurses are available)

Phone number: 03-5320-4592 / 03-6258-5780

Reception hours: 24 hours (every day including Saturdays, Sundays and holidays)

♦Companies, etc. with new coronavirus patients

Consultation counter, etc.
Bunkyo Ward New Corona Consultation Desk Phone number: 03-5803-1824

Reception hours: From 9:00 to 17:00

(Excluding Saturdays, Sundays and holidays)

New Corona Call Center

Phone number: 0570-550571

Reception hours: From 9:00 to 22:00

(including Saturdays, Sundays and holidays)

♦ General telephone consultation

For general consultations that do not correspond to the above, please contact the following consultation desk.

General consultation
New Corona Call Center

Phone number: 0570-550571

Reception hours: From 9:00 to 22:00

(including Saturdays, Sundays and holidays)

Ministry of Health, Labor and Welfare Telephone Consultation Service

Phone number: 0120-565653

Reception hours: From 9:00 to 21:00

(including Saturdays, Sundays and holidays)

Bunkyo Ward Health Service Center

telephone number:

03-5803-1807

03-3821-5106 (Hongo Branch)

Reception hours: From 9:00 to 17:00

(Excluding Saturdays, Sundays and holidays)


Counseling desk for those who have difficulty communicating over the phone, such as those with hearing impairments

In Tokyo, we accept consultations by FAX and LINE for those who have difficulty in consulting over the phone, such as those with hearing impairments. For details, please check the website of the Tokyo Metropolitan Government. ( To the site of Tokyo Metropolitan Government )

About new coronavirus vaccination

Each call center handles different items. Please call us after confirming.

Outline of new coronavirus vaccination

Bunkyo Ward Public Health Department New Coronavirus Vaccination Call Center

Phone number: 03-6747-4593

Reception hours: From 9:00 a.m. to 8:00 p.m. on weekdays, weekends and holidays

Matters related to the ideal and fundamentals of new coronavirus vaccine measures

Ministry of Health, Labor and Welfare New Corona Vaccine Call Center

Phone number: 0120-761770

Reception hours: From 9:00 a.m. to 9:00 p.m. on weekdays, weekends and holidays

Consultation on SME support and economic support

Consultation for those who have difficulty paying taxes due to the influence of the new coronavirus

Consultation organization: Taxation Section, Taxation Section ☎03(5803)1156

Reception hours: Monday to Friday 9:00 to 17:00 (excluding holidays)

Consultation on support for small and medium-sized enterprises (including consultation at the counter)

Counseling organization: Tokyo Chamber of Commerce and Industry Bunkyo Branch (Civic Center B2F) ☎03(5842)6731

Reception hours: Please check the website of the Tokyo Chamber of Commerce and Industry.

Counseling about living difficulties (consultation at the counter is also available)

Counseling agency: Life and Welfare Section Counselor (Civic Center 9F) ☎03(5803)1216

Reception hours: Monday to Friday 9:00 to 17:00 (excluding holidays)

Consultation on child-rearing, child abuse, DV, etc.

Counseling about violence from a spouse, etc.

Counseling on spousal violence and family relations (consultation at the counter is also available)

Counseling agency: Life and Welfare Section Counselor (Civic Center 9F) ☎03(5803)1216

Reception hours: Monday to Friday 9:00 to 17:00 (excluding holidays)



Counseling about violence from a spouse or partner (consultation via e-mail is also available)

Counseling agency: DV Counseling + (Cabinet Office Gender Equality Bureau) ☎0120(279)889

Reception hours: Open all year round, 24 hours
Email form URL (external link)

Counseling on violence and damage from spouses, etc.

Counseling agency: Bunkyo Ward Spousal Violence Counseling and Support Center ☎03 (5803) 1945

Reception hours: Monday to Friday 9:00 to 17:00 (excluding holidays, year-end and New Year holidays)

Counseling for spousal violence and family relations

Counseling agency: Bunkyo Ward Gender Equality Center Counseling Office ☎03(3812)7149

Note) Make a phone reservation in advance

Reception hours: Monday 10:00 to 16:00 (reception until 15:00), Wednesday 14:00 to 20:00 (reception until 19:00), Friday 10:00 to 20:00 Until 00:00 (reception until 19:00), (excluding holidays, year-end and New Year holidays, cleaning days of the entire building)

Consultation about child care

Consultation about child abuse

  • Counseling agency: Child Counseling Section, Children and Families Support Center (consultation only) ☎03(5803)1109
    Reception hours: Monday to Friday 9:00 to 17:00 (excluding holidays)

  • Counseling agency: Child Guidance Center Nationwide Dial ☎189
    Reception hours: Open all year round, 24 hours

Concerns and worries about children's education

Counseling agency: Bunkyo Ward Education Center General Counseling Room Phone education consultation ☎03 (5800) 2595
Bullying Telephone Consultation ☎03(5800)2596

Reception hours: Open all year round, 24 hours

Consultation on human rights violations, workplace harassment, etc.

Human rights issues related to the new coronavirus infection

Counseling agency: Tokyo Metropolitan Government

Tokyo Metropolitan Government Bureau of General Affairs, Human Rights Department HP "Jinken no Tobira"

Consultation for foreigners

Call center for foreign tourists (available in English, Chinese, Korean, and Japanese)

Consultation agency: Japan Tourism Agency ☎050 (3816) 2787

Reception hours: Open all year round, 24 hours

For foreigners

Counseling agency: Foreign language human rights consultation dial (Ministry of Justice) ☎0570 (090) 911

Reception hours: Monday to Friday 9:00 to 17:00 (excluding holidays and year-end and New Year holidays)

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