If you want to take a new coronavirus test, consultation desk, Q & A

新型コロナ 杉並保健所 杉並区 東京都

With the spread of the new coronavirus, seasonal influenza has also started to spread for the first time in three years. Since the symptoms of the new coronavirus and seasonal influenza are similar, we ask for your cooperation in confirming how to see a doctor when symptoms such as fever appear and in preparing in advance.

Preparing for Covid-19 and Influenza

Prepare test kits, medicines, and groceries. Please see the following page for details.

If you have symptoms such as a fever, please first confirm that you are infected with the new coronavirus.

1 Those at high risk of severe illness (persons aged 65 and over, pregnant women, those with underlying diseases, and those under elementary school age)

Visit a medical institution (fever outpatient)

If you have a family doctor, call your family doctor first.
If you don't have a family doctor, find one at one of the following:

(Note) Please be sure to wear a mask and avoid using public transportation when visiting a doctor.

  1. List of Medical Treatment/Inspection Medical Institutions
  1. Tokyo Metropolitan Fever Consultation Center Those who wish to consult about symptoms (nurses and public health nurses will respond)
    Phone: 03-6258-5780, 03-5320-4592, 03-5320-4551, 03-5320-4411
    Reception hours: 24 hours (every day including Saturdays, Sundays, and holidays)
  2. Tokyo Metropolitan Fever Consultation Center Medical Institution Information Hotline (general operators will respond)
    Phone: 03-5320-4327, 03-5320-5971, 03-5320-7030
    Reception hours: 24 hours (every day including Saturdays, Sundays, and holidays)
  3. Suginami Ward Consultation and Consultation Center <br>Phone: 050-3665-7979
    Reception hours: From 9:00 a.m. to 5:00 p.m. (every day including Saturdays, Sundays, and holidays)
    There are many wrong calls. Please check the phone number carefully and be careful not to dial the wrong number.

2 Those with a low risk of severe disease (those other than "1 Those with a high risk of severe disease")

(Note) If you feel that your symptoms are severe and would like to see a doctor, please refer to "1 People at high risk of severe illness".

Self-examination with a new corona antigen qualitative test kit, etc.

  • Get an antigen qualitative test kit from Tokyo <br>We distribute test kits for symptomatic and asymptomatic close contacts free of charge.
    Please check the link for details.
  • Get an antigen qualitative test kit at a pharmacy, etc. <br>Please select a government-approved "in-vitro diagnostic medical product" or "class 1 medical product" instead of a "research use" test kit. The Ministry of Health, Labor and Welfare website provides a list of approved test kits and a list of pharmacies.

3 In case of COVID-19 positive

If you visit a medical institution (fever outpatient)

If any of the following applies, the medical institution will notify the public health center of the outbreak, and the public health center will contact you about the treatment method.

  • Over 65 years old
  • Those requiring hospitalization
  • Those who are at risk of becoming seriously ill and need new corona treatment drugs or oxygen administration
  • pregnant woman

If the above does not apply, or if you self-tested with a new corona antigen qualitative test kit, etc.

He will be recuperating at home, and there will be support during his recuperation.

  • Tokyo Metropolis Positive Person Registration Center <br>By registering yourself, you can receive health observation with My HER-SYS, delivery of food and pulse oximeters, support for recuperation at accommodation facilities in Tokyo, etc. You can receive it.
    If you have any problems with the registration procedure, please contact the dedicated call center below.
    Phone: 0570-080-197
    Reception hours: 24 hours (every day including Saturdays, Sundays, and holidays)
  • Home Care Support Center (Uchisapo Tokyo)
    We provide counseling when you notice a change in your physical condition, and respond to any problems you may have during treatment.

If your symptoms do not improve even if you use over-the-counter medicines at home, and you wish to visit a medical institution without registering with the Tokyo Positive Person Registration Center, and you have difficulty visiting a family doctor or a nearby medical institution, Please visit the Tokyo Temporary Online Fever Medical Center.

  • Tokyo Temporary Online Fever Medical Treatment Center <br>We will provide online medical treatment for those who have a fever or other illness and wish to receive medical treatment or prescribe medicine after self-examination with a test kit.
    For more information on eligibility, please check the website below.

4 In case of new coronavirus negative

If you continue to have a fever even after being tested negative for the new coronavirus, there is a possibility of other diseases such as influenza. Depending on your age, underlying disease, symptoms, etc., please make decisions such as seeing a medical institution.
If you have a primary care doctor, please visit your primary care doctor.

Tokyo Temporary Online Fever Medical Center

Even if the self-examination is negative, if the symptoms do not improve even after using over-the-counter medicines at home, and you wish to see a medical institution, and it is difficult to see a family doctor or a nearby medical institution, please contact Tokyo. Please visit the Tokyo Temporary Online Fever Medical Center.
For more information on eligibility, please check the website below.

[Reference] Tokyo metropolitan PCR test free of charge <br>Based on a request from the governor of the Act on Special Measures against Pandemic Influenza, asymptomatic citizens who are worried about infection due to being in an environment with a high risk of infection are free of charge. We carry out general inspection business.
(Note) Close contacts and those who may fall under close contacts are not eligible.
Please check the link for details.

Consultation window

General telephone consultation about new coronavirus infectious disease

Ogikubo Health Center Telephone: 03-3391-0015
Takaido Health Center Telephone: 03-3334-4304
Koenji Health Center Telephone: 03-3311-0116
Kamiigusa Health Center Telephone: 03-3394-1212
Izumi Health Center Phone: 03-3313-9331
Reception hours: From 8:30 a.m. to 5:00 p.m. (excluding Saturdays, Sundays, and holidays)

Tokyo Novel Coronavirus Call Center

Phone: 0570-550571 (Navi Dial)
Reception hours: From 9:00 a.m. to 10:00 p.m. (including Saturdays, Sundays, and holidays)

Consultation in easy Japanese, English, Chinese, and Korean

You can read in easy Japanese, English, Chinese, Kankoku and Chosengo.

Telephone: 0570-550571 (Navi Dial)
Reception hours: From 9:00 a.m. to 10:00 p.m. (including Saturdays, Sundays, and holidays)
(Receipt time: From 9:00 to 10:00 every day)

Consultation from people with hearing impairments

Fax: 03-5388-1396
Reception hours: From 9:00 a.m. to 9:00 p.m. (including Saturdays, Sundays, and holidays)

Ministry of Health, Labor and Welfare's telephone consultation counter (call center) for new coronavirus infections

Phone: 0120-565653 (toll-free)
Reception hours: From 9:00 a.m. to 9:00 p.m. (including Saturdays, Sundays, and holidays)

Ministry of Health, Labor and Welfare "Q&A about new coronavirus infectious disease"

Tokyo Metropolitan Government "New Coronavirus Infection FAQ (Frequently Asked Questions)"

Notifications from the capital, country, etc.

Related information

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Inquiries about this page

Suginami Public Health Center Health Prevention Division Infectious Disease Section
5-20-1 Ogikubo, Suginami-ku, Tokyo 167-0051 Phone: 03-3391-1025 (direct) Fax: 03-3391-1927

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