Telephone consultation counters of the capital and country
Tokyo Fever Consultation Center
We accept consultations from people who have symptoms of concern such as fever, cough, and shortness of breath and are looking for a doctor. We will ask about your symptoms and progress, and guide you to a medical institution where you can consult.
- Phone number: 03-5320-4551, 03-5320-4411, 03-6258-5780, 03-5320-4592
- Response time: 24 hours (including Saturdays, Sundays and holidays)
- Supported languages: Japanese, English, Chinese, Korean, Vietnamese, Tagalog, Nepali, Burmese, Thai, French, Portuguese, Spanish
- Phone number: 03-5320-4327 , 03-5320-5971, 03-5320-7030 (Special dial for information on medical institutions)
- Response time: 24 hours (including Saturdays, Sundays and holidays)
- Supported language Japanese
Tokyo COVID-19 Omicron Stock Call Center
We accept consultations about the new coronavirus infection, such as prevention of infection and response when worrisome symptoms appear, and consultations about the Omicron strain.
- Phone number: 0570-550-571
- Correspondence time: From 9:00 a.m. to 10:00 p.m. (including Saturday, Sundays and holidays)
- Supported languages: Japanese, English, Chinese, Korean, Vietnamese, Tagalog, Nepali, Burmese, Thai, French, Portuguese, Spanish
[Tokyo] About the consultation counter for new coronavirus infections (external site) 
Tokyo Metropolitan Government Emergency Measures, Infection Spread Prevention Cooperation Fund Consultation Center
In addition to responding to questions and concerns about measures such as requests and instructions stipulated in the Act on Special Measures against New Coronavirus Infectious Diseases, we will respond to questions about the infection spread prevention cooperation fund system.
- Phone number: 03-5388-0567
- Correspondence time: From 9:00 a.m. to 7:00 p.m. (including Saturday, Sundays and holidays)
Ministry of Health, Labor and Welfare Telephone Consultation Service
The Ministry of Health, Labor and Welfare has set up a telephone consultation desk regarding the outbreak of the new coronavirus infection.
- Phone number: 0120-565-653
- Hours: As follows (also available on Saturdays, Sundays, and holidays)
- Supported languages: Japanese, English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese
- Japanese/English/Chinese/Korean/Portuguese/Spanish: 9:00 a.m. to 9:00 p.m.
- Thai: 9:00 am to 6:00 pm
- Vietnamese: 10am to 7pm
[Ministry of Health, Labor and Welfare] About new coronavirus infectious disease (the outside site)
Nerima Ward Telephone Consultation Counter
- Phone number: 03-5984-4761
- Reception hours: Weekdays from 9:00 a.m. to 5:00 p.m.
Consultation counter for the aftereffects of the new coronavirus
The Tokyo Metropolitan Government and Nerima Ward have set up consultation desks regarding the aftereffects of the novel coronavirus. For more information, please check the page about the aftereffects of the new coronavirus .
Life Consultation Call Center (Nerima Ward)
Due to the influence of the new coronavirus infection, we will respond to telephone consultations for those who are having trouble with their lives due to leave of absence or unemployment.
- Phone number: 03-5984-4703
- Reception hours: Weekdays 9:00 a.m. to 5:00 p.m.
| System name | target etc. |
|---|---|
| Housing Security Benefit | Eligible: Households (*) that fall under any of the following (1) or (2) (1) Within 2 years after leaving the job or closing the business (2) Decreased income due to leave of absence, etc., and in the same situation as leaving the job, etc. *May not be eligible due to income asset requirements, etc. For details, please check the page of the benefit project for securing housing for the needy . Payment period: In principle, within 3 months (up to 9 months) Limit: 53,700 yen to 83,800 yen per month *The limit varies depending on the number of people in the household. |
| Welfare |
We will compare the monthly minimum living expenses for each household calculated according to the government's protection standards and the total income (monthly amount) of the household, and pay the difference if the income is below the minimum living expenses. |
Information for foreigners (Gaikoku no Hitomuke)
A pamphlet for foreigners is available on the Ministry of Health, Labor and Welfare website.
About the Housing Security Benefit
For those who have lost their jobs or lost their jobs , they will be given money equal to their rent for a while.
| English | Korean | Chinese | Vietnamese | Portuguese | Spanish |
|---|---|---|---|---|---|
| English | Korean | Chinese／Simplified Chinese | Vietnamese／Tiếng Việt | Portuguese／português | Spanish/español |
Foreign language website (multilingual support)
The Ministry of Health, Labor and Welfare provides information in various languages about where to consult and how to get a medical examination for those who are suspected of being infected with the novel coronavirus.
Consultation for foreigners (multilingual support)
You can switch languages on the Ministry of Health, Labor and Welfare website. It currently supports English, Chinese, and Korean.
Click the "Language Switch" tab on the upper left of the Ministry of Health, Labor and Welfare website. It takes about 1 minute to switch.
About new coronavirus infectious disease (Ministry of Health, Labor and Welfare) (the outside site)
Providing information to Chinese travelers (Tokyo Metropolitan Infectious Disease Surveillance Center)
Information for Chinese visitors to Japan.
Please be careful about pneumonia associated with new coronavirus (Japanese) (external site)
Tokyo Metropolitan Health and Medical Information Center "Himawari"
At the Tokyo Metropolitan Health and Medical Information Center, counselors provide information over the phone about medical institutions that offer medical care in foreign languages and the Japanese medical system.
- Phone number: 03-5285-8181
- Hours: 9:00 am to 8:00 pm (including Saturdays, Sundays, and holidays)
Deferment of payment of resident tax and insurance premiums (for city residents) and consultation on management (for business operators)
Education consultation desk
To increase the safety and security of children and students (information on where to consult)
Consultation desk about child care
If you have any concerns about raising children, please contact us.
Consultation desk about elderly person
Thing about medium and small-sized business support
About support of small and medium-sized enterprises about new coronavirus infectious disease
About mental health consultation
Labor matters
Labor consultation (for employees)
Labor consultation (for businesses)