Inquiries regarding the novel coronavirus infection

新型コロナ 東京都 池袋保健所 豊島区

Toshima Ward New Coronavirus Consultation, Medical Examination, and Treatment Flow

For inquiries about the novel coronavirus, please see below.

Consultation counter for symptoms suspected of being infected with the new coronavirus

Ikebukuro Public Health Center New Corona Telephone Consultation Center

03-3987-4179
Reception hours: Weekdays 9:00 a.m. to 5:00 p.m. 

Tokyo Fever Consultation Center

Please contact the Tokyo Metropolitan Fever Consultation Center where nurses and public health nurses are on call.

Phone number 1: 03-5320-4592 (Reception hours: 24 hours, every day including weekends and holidays)

Phone number 2: 03-6258-5780 (Reception hours: 24 hours, every day including weekends and holidays)

Phone number 3: 03-5320-4551 (Reception hours: 24 hours, every day including weekends and holidays)

Phone number 4: 03-5320-4411 (Reception hours: 24 hours, every day including weekends and holidays)

If you only need information about medical institutions, please use the phone numbers below.

Phone number 1: 03-5320-4327 (Reception hours: 24 hours, every day including weekends and holidays)

Phone number 2: 03-5320-5971 (Reception hours: 24 hours, every day including weekends and holidays)

Phone number 3: 03-5320-7030 (Reception hours: 24 hours, every day including weekends and holidays)

Please see this page for details.

Telephone consultation desk pertaining to the new coronavirus

Consultation on prevention, testing, and medical care for new coronavirus infections (consultations in Japanese, English, Chinese, and Korean)

Phone: 0570-550571 (Navi Dial) Reception hours: 9:00 a.m. to 10:00 p.m., also available on Saturdays, Sundays, and holidays

Consultation counter for those who have difficulty in getting advice over the phone, such as those with hearing impairments (Tokyo)

The Tokyo Metropolitan Government has set up a consultation desk for people with hearing disabilities and those who find it difficult to talk over the phone.

  1. Telephone agency support <br>Inquiries from people with hearing impairments are accepted in sign language through video calls, etc., and call center operators make voice calls to each consultation desk related to the new coronavirus on behalf of them.
    Telephone proxy support (opens in new window)
  2. LINE Consultation <br>We accept consultations on LINE for those who have difficulty communicating over the phone, such as those with hearing impairments.
    * We only accept general consultations on LINE.
    If you have symptoms that make it difficult for you to consult over the phone, such as those with hearing impairments, please use telephone support or facsimile consultation.
    LINE consultation (opens in a new window)
  3. Facsimile consultation about new coronavirus infectious disease <br>We perform facsimile consultation (medical institution guidance) about new coronavirus infectious disease for person having hearing impairment, and having difficulty in inquiry over telephone.
    Fax number: 03-5388-1396 (24 hours reception. In principle, answers are from 9:00 to 18:00 on weekdays)

Please check the Tokyo Metropolitan Government website below for details such as who is eligible for each service and what is supported.

About consultation counter concerning new coronavirus infectious disease (for people who have difficulty in consultation over the phone, such as those with hearing disabilities) (Tokyo Metropolitan Government Bureau of Social Welfare and Public Health) (opens in new window)

Those who have consultations related to the new coronavirus (excluding those who have consultations on health issues above)

Dial for exclusive use of ward resident consultation about new coronavirus

We will inform you about the city's support and initiatives regarding the new coronavirus. Please feel free to use it when you do not know where to consult. (Reception hours: weekdays from 8:30 am to 5:00 pm)

[telephone] Dial for exclusive use of ward resident consultation about new coronavirus
Phone: 03-4566-2466

[Counter] Citizen consultation counter for new coronavirus Venue: Citizen consultation corner on the 4th floor of the main government building

Consultation desk about new coronavirus (the fourth floor of the main government building ward resident consultation corner)

If you are unable to talk over the phone for reasons other than health, or if you really want to meet face-to-face, please contact us.

Citizens Counseling Division, General Affairs and Counseling Group

Phone: 03-3981-4164 Reception hours: Weekdays from 8:30 to 5:00 pm

Counseling on child rearing due to the novel coronavirus

When a parent or guardian tests positive for the novel coronavirus and requires hospitalization, the Public Health Center will consult with you about raising children under the age of 18.

Phone: 03-3987-4179

Toshima Ward Returnee/Contact Telephone Consultation Center (New Corona Countermeasures Office)

Tokyo Emergency Response Consultation Center

In Tokyo, we have set up a call center to respond to questions and concerns of Tokyo residents and business operators regarding the measures stipulated in the revised Special Measures Law to prepare for the spread of new coronavirus infections.

Reception hours: 9am to 7pm daily

Phone: 03-5388-0567

Tokyo Emergency Measures, Infection Spread Prevention Cooperation Fund Consultation Center (opens in a new window)

Matters related to daily life consultations from foreigners, etc.

Consultation from foreigners whose mother tongue is not Japanese (money, school, work, illness, etc.) *Supports 15 languages

Reception hours: 10:00 a.m. to 5:00 p.m., excluding weekends and holidays

0120-296-004

Foreigners living in Tokyo can speak various languages ​​about things they have trouble with in life and things they want to know. You can consult at
You can consult by phone. There is no charge for consultation. It is free.
You can consult with the Tokyo Tsunagari Creation Foundation.
Please see the site below.

Tokyo Connection Creation Foundation (opens in a new window)

Consultation on business support, benefits, etc. (consultation support by administrative scrivener association)

Counseling for those who are having financial difficulties or income loss in collaboration with chambers of commerce and corporate associations

We also provide support for administrative procedures.

Reception hours: Weekdays 9:00 a.m. to 6:00 p.m.

0800-805-0644

Tokyo Administrative Scrivener Association Toshima Branch New Coronavirus Countermeasure Business Headquarters (within EVE Legal Office) (opens in new window)

table of contents

Toward the ward inhabitants

For business operators

Responses at nursery schools, municipal elementary and junior high schools, and kindergartens

The reopening situation such as the opening such as ward facilities and service

Toshima Ward Novel Coronavirus Infectious Disease Control Headquarters

Toward the ward inhabitants

Things related to work, benefits, and household budget

Labor consultation about new coronavirus

  • Consultation on working conditions such as wages (Tokyo Labor Consultation Information Center)
    Phone: 0570-00-6110
  • Consultation on retirement, dismissal, and reduction of working conditions Telephone: 03-3512-1608

Support for those who lost their jobs or took leave due to the new coronavirus

  • Emergency Small Assistance (Special Loan) / Comprehensive Support Fund (Special Loan) (Toshima Ward Citizens Council of Social Welfare)
    Phone: 03-6388-5017

Employment support, independence support

  • Employment support, use of Work Step Toshima, introduction to independence support center Teshima dormitory (living and work consultation support center)
    Phone: 03-4566-2454

About employment insurance

  • Employment insurance explanation and procedures (Hello Work Ikebukuro (Sunshine Office))
    Phone: 03-5958-8609
    Address: Sunshine 60 3F, 3-1-1 Higashi-Ikebukuro, Toshima-ku

Household affairs

  • Introduction of various loans, consultation with lawyers for debt consolidation, advice on improving household finances, etc. (Life and Work Consultation Support Center)
    Phone: 03-4566-2454
    Address: Toshima Ward Office Building 4F, 2-45-1 Minamiikebukuro, Toshima Ward

Matters related to consultation on payment of resident tax, etc.

Tax payment consultation

  • Inhabitant tax, light vehicle tax, etc.
    03-4566-2362 (Taxation Division Second Group)
  • Income tax, corporate tax, inheritance tax, etc. (Toshima Tax Office)
    Phone: 03-3984-2171
    Address: 3-33-22 Nishi-Ikebukuro, Toshima-ku
  • Property tax, business tax, automobile tax, etc. (Toshima Metropolitan Tax Office)
    Phone: 03-3981-1211
    Address: 1-17-1 Nishi-Ikebukuro, Toshima-ku

Consultation when payment becomes difficult due to a decrease in income, etc.

  • Consultation on payment of National Health Insurance premiums Telephone: 03-3981-1294 (National Health Insurance Division Sorting and Storage Group)
    03-3981-1295 (National Health Insurance Division Special Organizing Group)
  • Consultation on payment of medical insurance premiums for the latter-stage elderly Telephone: 03-3981-1459 (Elderly Medical Pension Section Sorting and Storage Group)
  • Consultation on payment of long-term care insurance premiums Telephone: 03-3981-4715 (Long-term Care Insurance Division Collection Group)

Reduction of insurance premiums due to the effects of the new coronavirus infection

  • National Health Insurance Premiums Tel: 03-4566-2377 (National Health Insurance Division Qualifications and Premiums Group)
  • Long-term care insurance premiums Tel: 03-3981-6376 (Long-term care insurance division qualification assessment group)
  • Latter-stage elderly medical insurance premiums Tel: 03-3981-1332 (elderly medical pension section Latter-stage elderly medical care group)
  • National Pension Premium Phone: 03-3981-1954 (National Pension Group, Medical Pension Division for the Elderly)
    03-3988-6011 (Ikebukuro Pension Office)

Thing about consultations of elderly person

Thing about care prevention of elderly person

  • Toshimaru gymnastics and things to be aware of as an elderly person (Elderly Welfare Division Nursing Care Prevention and Dementia Countermeasures Group)
    Phone: 03-4566-2434

Thing about consultation of elderly person

Single parent matters

Thing about mother and the child and father and child welfare fund

  • Mother and Child and Father and Child Welfare Fund (living funds)
    Phone: 03-3981-2119

Subsidies for school closures, etc.

Support for guardians in response to temporary closure of elementary schools, etc.

  • Subsidies and support for elementary school closures due to new coronavirus infections (for business owners) (School closure subsidies and support, employment adjustment subsidies, emergency small fund consultation call center for individuals)
    Phone: 0120-60-3999

Housing

Support for increased rent burden due to decreased income

  • Cooperate with relevant organizations to secure housing.
    Telephone: 03-3981-2683 (Welfare General Affairs Division Housing Consultation Group)
  • Housing Security Benefit System Phone: 03-4566-2454 (Life and Work Consultation Support Center)
  • Metropolitan Housing Telephone: 03-3498-8894 (Metropolitan Housing Recruitment Center)

Thing about consumer affairs consultation

Consumer affairs consultation desks such as consumer affairs centers

Troubles related to consumer life such as products and services

  • Those who live, work, or study in Toshima City Phone: 03-3984-5515 (Toshima City Consumer Affairs Center)
  • Those who live, work, or go to school in Tokyo *Consultation is also possible on Saturdays Phone: 03-3235-1155 (Tokyo Consumer Affairs Center)
  • Nationwide consumer consultation hotline *Consultation is also available on Saturdays, Sundays, and holidays Phone: "188" without area code (consumer hotline)

Please refer to the link below for details.
Consumer affairs consultation

Consultation desk about abuse, DV

Consultation desk for those who are stressed by changes in their living environment

Counseling counter for heart and life

When you feel depressed or feel unwell, there are institutions where you can consult about your worries, so please contact us.

For business operators

Please refer to the "List of Support Measures for New Coronavirus Infectious Diseases" posted on the page for businesses .

Thing about disinfection of office

Introduction of disinfection methods that can be done by each person, request for disinfection when an infected person occurs, introduction of a vendor

  • Disinfection in offices (Tokyo Pest Control Association)
    Phone: 03-3254-0014

Inquiries that include content other than disinfection or inquiries such as "I'm wondering if I should disinfect"

Toshima Ward Telephone Consultation Center for Returnees and Contact Persons Tel: 03-3987-4179

Thing about mall promotion

Toshima Ward Takeout & Delivery OK store list registration

We will create and introduce a list to support restaurants in the city that have started takeout and delivery services.

  • Toshima Ward Shopping District Association Secretariat Phone: 03-3981-5445
  • Life Industry Division Telephone: 03-5992-7017

Responses at nursery schools, municipal elementary and junior high schools, kindergartens, etc.

Thing about administration of nursery school

About response of nursery school due to the influence of new coronavirus infectious disease

Matters related to school management, etc.

Regarding the response of municipal elementary and junior high schools, kindergartens, etc. due to the cancellation of "prioritized measures such as epidemic prevention"

Thing about child, youth place to stay, various consultations

About Tobu/Seibu Children and Families Support Center

Tobu Children and Families Support Center Phone: 03-5980-5275
Western Children and Families Support Center Telephone: 03-5966-3131

About play park

Children and Youth Division Regional Support Group Phone: 03-3981-2187

About Children's Cafeteria

The holding situation will be announced on the ward homepage as needed. Please contact each children's cafeteria when using.

Children and Youth Division Regional Support Group Telephone: 03-3981-2187

About middle and high school student center jump

Concerns about children and young people Comprehensive counseling for children and youth "Asis Toshima"

Consultation is free. Confidential. Not only the person himself/herself, but also family, friends, lovers, acquaintances, and colleagues can consult.

Asis Toshima Telephone: 03-4566-2476 (direct)
Email: A0017309901@city.toshima.tokyo.jp

Weekdays from 8:30 a.m. to 5:15 p.m. (Only reservations accepted after 4:30 p.m.)

Special training colleges and miscellaneous schools

Specialized training colleges and miscellaneous schools under the jurisdiction of the ward are appropriately instructed by notifications, etc., based on the notification of the Ministry of Education, Culture, Sports, Science and Technology.

Learning and Sports Division Private Specialized School Group Telephone: 03-4566-2768 (Direct)
Fax: 03-3981-1577

The reopening situation such as the opening such as ward facilities and service

About ward facilities and services associated with the cancellation of intensive measures such as epidemic prevention (March 17)

Toshima Ward Novel Coronavirus Infectious Disease Control Headquarters

Matters concerning the Toshima Ward Novel Coronavirus Infectious Disease Control Headquarters

About the Toshima Ward Novel Coronavirus Infectious Disease Control Headquarters

Installed March 26

Decisions will be posted at the link below.

Toshima Ward Novel Coronavirus Infectious Disease Control Headquarters

Crisis Management Countermeasures Headquarters meetings so far

  • Crisis Management Group, Disaster Prevention and Crisis Management Division Telephone: 03-3981-1467

Related Links

Tokyo

Ministry of Health, Labour and Welfare

Ministry of Justice

We accept human rights consultations from those who have suffered unfair prejudice, discrimination, bullying, etc. related to the new coronavirus infection.

Ministry of Internal Affairs and Communications

Cabinet Secretariat

Updated: December 20, 2022

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