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"Frequently Asked Questions (FAQ)" about the new coronavirus infection

[Inquiries] New Coronavirus Infectious Disease Control Team (Phone: 03-3463-3650)

About symptoms and examinations

Q1 Who should I contact if I think I may have been infected?

A1 First of all, please call the medical institution where you see your regular doctor. If you do not have a family doctor, please contact the Tokyo Fever Consultation Center (Phone: 03-5320-4592).

Q2 I have symptoms such as fever and would like to undergo a PCR test. where can i get it

A2 If you have a family doctor, please inquire at the medical institution that you usually visit. If you do not have a family doctor, please contact the Tokyo Fever Consultation Center (Phone: 03-5320-4592). For details, please check about consultations, consultations, and examinations .

Q3 I was told positive at a hospital visit, self-examination, or testing center. What should I do

A3 As of September 26, 2022, we have decided to limit the scope of the notification of outbreak notification to the following people. When we correspond to person targeted for outbreak report, we receive report of outbreak report from medical institution and contact from public health center. If you test positive at self-test or at the test center, please be sure to consult with a medical institution. For details, please check the response when you are subject to an outbreak notification .
[Persons subject to notification] (1) Persons aged 65 and over (2) Persons requiring hospitalization (3) Persons requiring prescription of new corona therapeutic drugs or oxygen administration at the time of diagnosis (4) Pregnant women

If you are not eligible to report the outbreak, please register yourself at the Positive Person Registration Center. For details, please check the response when you are not subject to the notification of occurrence .

Q4 I have no symptoms, but I am worried and would like to take a PCR test. where can i get it

A4 Tokyo residents can take PCR tests and antigen tests at the facilities of the free PCR test business. For details, please refer to the Guide to Free PCR Tests (Tokyo Metropolitan Government Office for Free PCR Tests) . In addition, the Tokyo metropolitan government distributes antigen test kits to people who have been in close contact with the virus, so they can be tested at home. For details, please refer to Distribution of Antigen Qualitative Test Kits (Tokyo Metropolitan Government Bureau of Social Welfare and Public Health) .

Q5 Is there a charge for the PCR test?

A5 If you have respiratory symptoms such as fever, cough, or other symptoms, and your doctor comprehensively judges that you are suspected of being infected with the new coronavirus, or if you are said to be a close contact person by the public health center, the PCR test is covered by insurance. Applicable. You will be responsible for the initial examination fee and other necessary examinations (such as chest X-ray).

Q6 Can I take a PCR test immediately if I go to a medical institution that can provide consultation for the new coronavirus?

A6 First, you need to make an appointment to see a medical institution. The days of the week and hours that can be handled differ for each medical institution. Please ask the medical institution at the time of booking.

Q7 I have no symptoms, but would like to undergo a PCR test to confirm a negative result.

A7 The Public Health Center does not provide such guidance. Please use the Tokyo Metropolitan Government's free PCR and other tests. We do not recommend taking a negative confirmation test after being positive for COVID-19 and ending medical treatment because there is a high possibility that the test will be positive for a while even after medical treatment is finished. For more information, please refer to the Guide to Free PCR Tests (Tokyo Metropolitan Government Office for Free PCR Tests) .

Q8 I am elderly and have an underlying disease. Some have mild cold symptoms such as fever and cough. I'm worried, so I want you to check

A8 First of all, please consult your family doctor or a nearby medical institution if you are unwell. Regarding the implementation of the PCR test, the doctor will examine the symptoms and determine whether the test is necessary. Thank you for your understanding.

About hospitalization

Q9 If I am hospitalized, will I be charged for hospitalization?

A9 In principle, hospitalization medical expenses are free during the period of hospitalization for treatment of the new coronavirus infection. In addition, you will be responsible for your own expenses such as TV usage, pajamas, linen, amenities, and extra bed charges that occur during hospitalization.
(Note) The period of hospitalization is calculated from the date of the positive diagnosis.

Q10 What are the means of transportation and costs for hospitalization?

A10 Please consult with the public health center. However, transportation expenses at the time of discharge will be borne by the patient.

Q11 Even if a person subject to an outbreak notification has mild or no symptoms, do they have to be hospitalized if they test positive?

A11 As a general rule, people with mild or no symptoms are advised to stay at a hotel for treatment. However, the situation is different, such as underlying diseases, so we are making a comprehensive judgment.

Q12 Should I be hospitalized immediately if I test positive?

A12 If it is determined that immediate medical care is required, there is a possibility that you will be hospitalized immediately, but we will make a comprehensive judgment according to the situation, such as underlying diseases.

About Hotel Recuperation

Q13 How much does it cost to stay at a hotel?

A13 It's free. Return transportation expenses will be borne by you.

Q14 What are the means of transportation and expenses when entering a hotel?

A14 The Tokyo Metropolitan Government and public health center will coordinate when you enter the facility. Return transportation expenses will be borne by you. Public transportation cannot be used if you leave the facility before the end of medical treatment. Please arrange your own return transportation. You will be responsible for the cost of doing so.

Q15 How long is the treatment period?

A15 The expected date of discharge is the day 7 days have passed since the onset of symptoms and 24 hours have passed since the symptoms subsided.
(Example) If you develop symptoms on August 1st and are confirmed to have recovered by August 7th, you will be discharged from the facility on August 8th and will be released from medical treatment on August 9th.
(Note) If asymptomatic positives are asymptomatic for 7 days from the day after the test, the date of discharge will be the 7th day, and the day of recovery will be the 8th day.

Q16 Can I bring it to the hotel?

A16 With the exception of some items, it is only possible to bring items directly from family members or acquaintances (no courier services).
For details, please refer to the Tokyo Metropolitan Government website (external site) .

About disinfection (company)

Q17 Will the public health center carry out the disinfection?

A17 As a general rule, the company, business operator, facility manager, etc. will be responsible.
Please refer to the Tokyo Metropolitan Government website for disinfection. If you need advice on how to disinfect, etc., please contact the Shibuya Ward New Corona Consultation Desk (Phone: 03-3463-3650).

Q18 Do we have to hire a contractor for disinfection?

A18 There are no laws or regulations, so it is up to business operators and companies to make decisions.

Q19 How much does disinfection cost?

A19 It depends on the size, etc., so we cannot give a general answer.

Q20 How long does it take for disinfection to be effective? how many times should i do it

A20 Disinfection is effective in one time if done properly. If you need advice on how to disinfect, etc., please contact the Shibuya Ward New Corona Consultation Desk (Phone: 03-3463-3650).

Q21 What kind of disinfectant should I use?

A21 Use alcohol for disinfection (ethanol with a concentration of 70% to 95% as much as possible) or chlorine bleach (sodium hypochlorite) (concentration 0.05%).
Reference: Ministry of Health, Labor and Welfare website (external site)

Q22 Please tell me how to disinfect with rubbing alcohol.

A22 The Ministry of Economy , Trade and Industry, the Ministry of Health, Labor and Welfare, and the Consumer Affairs Agency have jointly compiled information on disinfection and sterilization methods for the new coronavirus, such as how to select and use disinfectants. Please refer to

About companies and working people in the city

Q23 What measures should companies take to prevent the spread of COVID-19?

A23Please check the page on infection prevention methods for companies .

Q24 What should I do if an employee contacts me that the PCR test is positive?

A24 If the employee who was found to be positive came to work two days or more before the onset of symptoms, please check if there is any employee in the company who came into contact without wearing a mask or other infection control measures. Currently, the public health center does not select people who have been in close contact (we will contact welfare facilities for the elderly and hospitalized medical institutions in order to determine the number of people who have been in close contact), so if there is a person who has been in contact, we may have the final contact. We recommend that you refrain from going to work for 5 days from today.

Q25 I am waiting for a call from the public health center. when will i be contacted?

A25 Except for facilities for the elderly and inpatient medical institutions, we do not contact public health centers. For consultation on infection control within the company, please contact the Shibuya Ward New Corona Consultation Desk (Phone: 03-3463-3650).

Q26 Is it the public health center that disinfects the workplaces of infected employees?

A26 As a general rule, companies, business operators, facility managers, etc. will perform this.
Please refer to the Tokyo Metropolitan Government website for disinfection. If you need advice on how to disinfect, etc., please contact the Shibuya Ward New Corona Consultation Desk (Phone: 03-3463-3650).

Q27 Should we notify the people concerned that an infected person has emerged?

A27 If there is a person who has been judged as a close contact person, it is necessary to contact that person. Others will be decided by the company.

Q28 Should we disclose the fact that an infected person has appeared on our website or in a press release?

A28 There are no laws or regulations, so it is up to business operators and companies to make decisions.

Q29 I run a restaurant. When can we resume business if there are infected people?

A29 There are no laws or regulations, so it is up to the business operators and companies to decide whether to suspend or resume operations.

Q30 How do you determine if you are a close contact person?

A30 The National Institute of Infectious Diseases Infectious Disease Epidemiology Center's "Proactive epidemiological survey implementation guidelines for new coronavirus infectious disease patients" states as follows.

<Definition of close contact>
・A person who lived with a patient (confirmed) or had contact with the patient for a long time (including in a car or an airplane) ・A person who examined, nursed, or cared for a patient without appropriate protection against infection Persons who may have been in direct contact with contaminated substances such as , Persons who have been in contact with a patient for more than 15 minutes without necessary infection prevention at a distance that can be touched by hand (approximately 1 meter) Based on this definition Please make your decision. Regarding facilities for the elderly and inpatient medical institutions, the public health center will make a comprehensive judgment based on the outbreak situation.
Reference: National Institute of Infectious Diseases Infectious Disease Epidemiology Center homepage (external site)

Q31 Should employees other than those who have been in close contact with the patient be asked to stay at home?

A31 Public health centers will not ask anyone other than close contacts to stay home. It is up to the company to decide what to do with people other than close contacts who have not received instructions from the public health center.

Q32 Will the family members of those who have been in close contact with the patient be required to stay at home?

A32 Public health centers will not ask people who have been in contact with someone who has been in close contact with them to stay home.

Q33 I was contacted by the employee himself that he became a close contact person. I haven't heard from the public health center, but what should I do as a company, such as dealing with other employees?

A33 A close contact person is someone who may be infected, not an infected person. Therefore, the public health center will not contact companies with close contacts.

Q34 Should I inform the people concerned that I have a close contact?

A34 A close contact person is a person who may be infected, not an infected person. At this time, infection has not been confirmed, so there is no need to contact us. After that, it will be the decision of the business operator and the company.

Q35 The employee who became a close contact was going to work. I've been told that I'm waiting for test results, what should I do?

A35 We ask those who have been in close contact with the virus to stay at home for 5 days. Regardless of whether you are a social function maintainer or not, if you are confirmed to be negative in the antigen qualitative kit (own expense) test on the 2nd and 3rd days, you can cancel the standby from the 3rd day. However, if you are unable to check your health condition by wearing a mask or taking other measures such as taking your own temperature (infants, etc.), you will be asked to wait for 5 days. Until the 7th day has passed, please take measures to prevent infection by checking your own health condition, avoiding contact with people with a high risk of becoming seriously ill, using places with a high risk of infection, and eating together.

Q36 I would like to have an employee who is not a close contact but feeling unwell (having a fever, coughing, abnormal taste or smell, etc.) undergo a PCR test.

A36 First of all, please call the medical institution where you see your regular doctor. If you do not have a family doctor, please contact the Tokyo Fever Consultation Center (Phone: 03-5320-4592).

Q37 Should employees refrain from having dinner together?

A37 A large number of people and long hours increase the risk of infection. Please make efforts to prevent infectious diseases at your own discretion, such as eating in silence with as few people as possible and wearing a mask while talking.

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