If you have been treated at home due to the new coronavirus infection, benefits may be paid by your insurance. You can use My HER-SYS to make claims to your insurance company.
You can view your medical certificate in My HER-SYS
By registering with My HER-SYS, it is now possible to view medical care certificates in electronic format.
If you have completed treatment within 7 days from the date of onset (7 days from the date of sample collection if you are asymptomatic), please obtain a medical treatment certificate from My HER-SYS.
- [My HER-SYS] Health observation tool for those who have been confirmed to be positive for the new coronavirus infection
- How to display the medical certificate on My HER-SYS (PDF: 203KB) (opens in a new window)
contact information
Please contact the Ministry of Health, Labor and Welfare if you have any questions about obtaining a medical certificate through My HER-SYS.
Ministry of Health, Labor and Welfare General inquiry desk for home care patients
- 03-6885-7284 or 03-6812-7818
- Reception hours: Monday through Friday (excluding Saturdays, Sundays, and holidays) 9:30 a.m. to 6:15 p.m.
Issuance of home care certificate at public health center
If any of the following applies to you, My HER-SYS will not be able to prove the duration of your medical treatment.
- Those whose recuperation period exceeds 7 days from the date of onset *Note: In principle, the recuperation period is 7 days from the onset date and up to 24 hours after symptoms have subsided. I have.
About sequelae (Tokyo Bureau of Social Welfare and Public Health) (link to an external site) (opens in a separate window)
* Note: The period of medical treatment, etc. may be changed according to government policy. - Those who have been diagnosed by a medical institution as a special suspected disease (so-called deemed positive)
- Those who cannot use My HER-SYS due to reasons such as poor internet connection.
If you are interested, please check the following points and mail the application form.
*Note 1: The Life Insurance Association of Japan and the General Insurance Association of Japan certify that the period of medical treatment must be within the period (7 days for asymptomatic patients, 7 days for symptomatic patients) in accordance with the medical treatment cancellation criteria stipulated by the Ministry of Health, Labor and Welfare. If so, proof of the end date of treatment is not required. About Ministry of Health, Labor and Welfare office work communication "documents proving accommodation medical treatment or home medical treatment" (PDF: 115KB) (open with the other window)
* Note 2 Please note that it may take some time to issue the certificate depending on the infection status.
Application method
Please mail the application to the address below.
* Note: In order to prevent the spread of infectious diseases and avoid congestion at the counter, in principle, applications are accepted by mail.
destination
〒116-8502
2-11-1 Arakawa, Arakawa-ku
Infectious Disease Prevention Section, Health Prevention Division, Arakawa Public Health Center
Application form
- Application form (PDF: 532KB) (opens in a new window)
- Application (entry example) (PDF: 581KB) (open with the other window)
Notes
We have compiled notes and frequently asked questions. Please be sure to check if you wish to issue it.
Certificate issuance target
Those who were diagnosed with the new coronavirus infection at a medical institution and were recuperating at home are eligible for issuance.
The following cases are not subject to issuance.
If there is no notification from a medical institution or the Tokyo Positive Person Registration Center
Those who have self-examined with a simple test kit or have been determined to be positive by a PCR test that does not involve a doctor's diagnosis, but have not consulted a medical institution after that, or have not used the Tokyo Metropolitan Positive Persons Registration Center. , cannot prove the period of medical treatment because there is no notification from the medical institution or the Tokyo Positive Person Registration Center to the public health center.
if you were hospitalized
Please contact the medical institution where you are hospitalized for a certificate during your hospital stay.
If you were staying for medical treatment
Please check the following site for the certificate during the accommodation medical treatment period.
Tokyo Metropolitan Government Bureau of Social Welfare and Public Health Infectious Diseases Control Department Business Promotion Division
If you are located outside the jurisdiction of the Arakawa Ward Public Health Center
The public health center that has jurisdiction over the address where you were recuperating will issue the certificate, so please contact the public health center.
In case of close contact
Close contacts will not be eligible to issue a medical certificate.
About the medical treatment period
The period of medical treatment that can be verified at the public health center is from the date of positive diagnosis (diagnosis date) to the end of medical treatment. The period from the date of onset to the date of positive diagnosis is not covered by the certification.
Frequently Asked Questions and Answers
| number | question | Answer |
|---|---|---|
| 1 | What is the medical certificate used for? |
You may be able to use it as proof when making a claim for your insurance. For details, please check with your insurance company. |
| 2 | Is it possible to have the form issued by the insurance company? |
Certificates in the form of individual insurance companies cannot be issued at all. |
| 3 | Can I have multiple copies issued? |
Only one will be issued. If you need more than one copy, please make copies. |
| Four | Is there a fee for issuance? |
There are no issuance fees. |
| Five | What should I do if I cannot print the application form? |
We distribute application at window of public health center. Please note that same-day issuance is not available at counters. |
| 6 | During the recuperation period, I changed from home treatment to accommodation treatment, and then returned to home treatment under the direction of the public health center. In this case, do I need two application forms? |
One application will suffice. Please fill in the details in the medical progress column (second page of the application form). In addition, since the health center issues a certificate with only the period of home treatment written on it, the certificate may be divided into two copies. In addition, if you leave the accommodation facility at the end of the term, the certificate will not be issued for the rest of the treatment at home. |
| 7 | I was infected with the new coronavirus infection twice. In this case, do I need two application forms? |
In case of re-infection, two applications are required. |
| 8 | What should I do if my treatment end date is vague and unclear? |
If you do not know the end date of medical treatment, please submit the application form with the medical treatment end date blank. (The end date will be confirmed at the public health center.) |
| 9 | Can you also certify the period of accommodation and medical treatment? |
Please check the following site for the certificate during the accommodation medical treatment period. |
| Ten | Can you prove how long you were in the hospital? |
Please contact your medical institution for a certificate during your hospital stay. |
| 11 | Even after being discharged from the hospital, I was not feeling well and was self-recuperating at home. Can you certify that period as well? |
The period of self-recuperation at home after being discharged from the hospital is not covered by the certification. However, if you were discharged from the hospital early before the end of the medical treatment as instructed by the medical institution and were treated at home for the rest of the treatment period as instructed by the public health center, you will be eligible for certification. |
| 12 | Why is the start date of the treatment period the date of diagnosis and not the date of onset? |
The certificate of medical treatment proves the period of medical treatment based on the instructions of the public health center from the perspective of preventing the spread of infectious diseases. Since the public health center can order medical treatment only after the diagnosis has been confirmed, the start date of the medical treatment period will be the date of diagnosis. |
| 13 | Do I need a certificate to return to work? |
It is not necessary to submit a certificate to the workplace, etc. when starting work after the medical treatment is canceled. See below for details. |
| 14 | Can I have an English version of the certificate? | Issued only in Japanese. |
This article is also read
- If you are diagnosed with a new type of coronavirus infection [Those who are subject to notification of outbreak]
- If you are diagnosed with a new coronavirus infection [Those who are not eligible for the notification of outbreak]
- Recuperation period for new coronavirus infection
- [My HER-SYS] Health observation tool for those who have been confirmed to be positive for the new coronavirus infection
- If you become a close contact with the new coronavirus infection
inquiry
Health Department Health Prevention Section Infectious Disease Prevention Section
〒116-8502 2-11-1 Arakawa, Arakawa-ku
Phone number: 03-3802-3111 (extension: 430)
Fax: 03-3807-1504