[Important] *Please be sure to check before applying

Issue target

From September 26, 2020, the Setagaya Public Health Center has been conducting a "review of all notifications" related to the new coronavirus infection at the request of the government. Along with this, the subjects for which medical certificates are issued have changed and are limited, so please be sure to check the chart below in advance.

Criteria for issuance of certificate of medical treatment: Submission of notification of occurrence

* "Outbreak notification" is a notification submitted to the public health center by the medical institution that made the diagnosis based on the "Law Concerning Prevention of Infectious Diseases and Medical Care for Patients with Infectious Diseases (Infectious Diseases Law)".

*For those who have been diagnosed by September 25, 2022, there is no change in the fact that the certificate will be issued to those who have received an outbreak notification from a medical institution.

[Regarding the criteria for notification of outbreak]

The subjects to be submitted are the following four points.

1. Persons over the age of 65

2. Person requiring hospitalization

3. There is a risk of aggravation, administration of new coronavirus infectious disease therapeutic drugs or new

Those who are judged by a doctor to need oxygen administration

Four. pregnant woman

If the above criteria are not met, the application cannot be accepted because the medical institution has not submitted an "outbreak report" to the public health center. Please refrain from contacting us as we will only provide the same information as here.

About My HER-SYS ID

The personal ID required to register with My HER-SYS will be notified by short message from the public health center within approximately 7 days after the diagnosis at the medical institution. Please wait until the short message arrives.

If you have any general questions regarding the operation of My HER-SYS, please contact us at the contact information below.

[Dial for My HER-SYS]

Phone number: 03-5877-4805

Reception hours: From 9:30 to 18:15 (excluding weekends and holidays)

You can view the medical treatment certificate in "My HER-SYS"

Under the jurisdiction of the Ministry of Health, Labor and Welfare, "My HER-SYS" (new coronavirus infectious disease information acquisition and management support system) allows you to display a certificate of accommodation or home medical treatment on your smartphone or computer.

The Ministry of Health, Labor and Welfare has indicated that the medical certificate issued by "My HER-SYS" can be used for insurance claims to insurance companies affiliated with the Life Insurance Association and the General Insurance Association of Japan. As a result, it will be possible to promptly respond to insurance claims for medical insurance, etc., from insurance companies.

Since it takes time to issue a paper certificate, please use the "My HER-SYS" medical certificate as much as possible, except for some people who are not eligible for the issuance of a certificate of accommodation and home medical treatment. I will. In addition, those who have been diagnosed as "deemed positive" cannot use the medical certificate of "My HER-SYS".

*Deemed positive means that when a family member living with a positive person (= close contact) develops symptoms, they are tested.

It is a system in which a doctor makes a diagnosis based on clinical symptoms without actually performing the procedure. If you have been diagnosed with this method, please check the following "Eligibility for issuing a paper certificate of medical treatment" and apply by mail.

(Reference) HER-SYS (Ministry of Health, Labor and Welfare website)

(reference) [Communication with Government Affairs] Documents certifying accommodation or home care

*Since the method of submission to the insurance company differs depending on the insurance company, please contact each insurance company.

Display method

‣ Target audience

Those who have been recuperating at home or staying at home ( some exclusions apply )

‣Those who have not yet registered with "My HER-SYS"

To use "My HER-SYS", please register from the URL below or the two-dimensional code on the right.

(URL) https://www.cov19.mhlw.go.jp/
(Registration method) My HER-SYS User Guide Detailed Version

A personal ID is required for registration. The ID will be notified by short message from the public health center within about 7 days from the date of diagnosis at the medical institution. In the unlikely event that you do not receive a short message after 7 days, please contact the following contact information.

【contact address】

Setagaya Ward Home Recuperation Counseling Center Phone: 0570-081-172

Reception hours: From 10:00 a.m. to 10:00 p.m. (every day including Saturdays, Sundays, and holidays)

‣Those who have already registered with "My HER-SYS"

After logging in to "My HER-SYS", you can display it from the top page "Display medical certificate".

*For information on how to use "My HER-SYS", please contact the following.

(Ministry of Health, Labor and Welfare) Dial for the general public: 03-5877-4805

Reception hours: From 9:30 to 18:15 (excluding weekends and holidays)

Those who cannot use the medical treatment certificate of "My HER-SYS"

Persons eligible for a paper certificate of medical treatment

• Those who cannot display the medical certificate on "My HER-SYS"
• Those whose medical treatment period exceeds the period according to the medical treatment cancellation criteria of the Ministry of Health, Labor and Welfare
• Those who are considered positive (those who have been diagnosed with a new coronavirus infection by a doctor without conducting a test)

(reference) [National notification] Regarding the handling of hospital discharge, etc. for patients with novel coronavirus infection under the Infectious Diseases Act (partial revision)
(reference) [National Affairs Liaison] Responses when a rapid spread of new coronavirus infections is confirmed

Those who are not eligible for issuance

Application for a paper certificate of medical treatment (application by mail)

We will issue a paper medical certificate only for those who are eligible for a paper medical certificate and those who wish to have a paper medical certificate issued. It takes about one month from application to shipping. If you can use it, please use the medical treatment certificate by "My HER-SYS".

In principle, we only accept paper medical certificate applications by mail. Please refrain from bringing the application form to the counter. Also, please be sure to read the following precautions before applying.

‣How to apply

Please mail the required documents to the address below. Please be sure to affix the necessary postage stamps to the envelope to be mailed. Insufficient fees may not be accepted.

[Destination]

〒154-0017

4-24-1 Setagaya, Setagaya-ku, Tokyo

Setagaya Public Health Center, Infectious Disease Control Division, Medical Treatment Certificate Section

‣Required documents

1. Home medical care certificate issuance application form
2. Self-addressed envelope (Please write the address and name of the return address and attach stamps for the required fee.)

*The medical certificate is A4 size.

*If the reply address is the same for family members, etc., you can send only one self-addressed envelope.

*If a self-addressed envelope is not enclosed, we may not be able to issue a certificate.

‣Application form

Please fill out the application form in either Word or PDF format below, print it out and enclose it. If there are any deficiencies in the contents of the application form, the application form may be returned.

• “Accommodation/home care certificate” application form
• “Accommodation/home care certificate” application form
• Application form entry example

‣Regarding the items to be entered on the paper certificate of medical treatment (From the issue of May 31, the items to be entered will be changed as follows.)

According to the Life Insurance Association of Japan and the General Insurance Association of Japan, the period of accommodation or home medical treatment is within the period that conforms to the medical treatment cancellation criteria of the Ministry of Health, Labor and Welfare (e.g., 7 days if asymptomatic, 10 days if symptomatic). If so, payment will be based on proof of the start date of accommodation or home care, and we will not require proof of the end date of accommodation or home care. For this reason, if the end date of accommodation treatment or home treatment is within 10 days from the date of a positive diagnosis (the date a doctor diagnosed you with a new coronavirus infection), omit the “end date of treatment” entry. We are here.

The details of the items to be described are as follows.

• If the medical treatment period is within 10 days: Name, date of birth, name of injury or disease, date of diagnosis, name of public health center in charge, etc.
• If the medical treatment period exceeds 10 days: name, date of birth, name of injury or disease, date of diagnosis, date of completion of medical treatment, name of public health center in charge, etc. Changed to 7 days for symptoms. Please contact your insurance company for the required certificates.

Notes

If you wish to issue a medical certificate, please be sure to read it before applying.

Concept of medical treatment period in medical treatment certificate

The medical treatment period described in the medical treatment certificate is the period from the positive diagnosis date (diagnosis date) described in the notification by the doctor to the medical treatment end date. The period from the date of onset to the date of positive detection is not covered by the certification.

*From September 7, 2020, the standard for canceling medical treatment set by the Ministry of Health, Labor and Welfare has been changed to 7 days in the case of symptoms. Please contact your insurance company for the necessary certificates.

Frequently asked questions

1. Who can view the medical certificate screen on "My HER-SYS"?
   Eligible people are all those who have been diagnosed with a new coronavirus infection and can use "My HER-SYS". However, as a general rule, insurance claims can only be made for those whose medical treatment period is less than 10 days, so those whose medical treatment period exceeds 10 days must apply by mail. Become.
   In addition, those who are considered positive (those who have been diagnosed with the new coronavirus infection without conducting a test) cannot display the screen on "My HER-SYS", so they will need to apply by mail. increase.
   *From September 7, 2020, the standard for canceling medical treatment set by the Ministry of Health, Labor and Welfare has been changed to 7 days in the case of symptoms. Please contact your insurance company for the required certificates.
2. What are the medical certificate items displayed in My HER-SYS?
   Your name, date of birth, HER-SYS ID, disease name, date of diagnosis, and name of public health center in charge are displayed.
3. I would like you to add the "end date of medical treatment" to the items on the certificate of medical treatment displayed in "My HER-SYS".
   The medical treatment end date cannot be displayed on the medical treatment certificate of "My HER-SYS". According to the Life Insurance Association of Japan and the General Insurance Association of Japan, the period of accommodation or home medical treatment is within the period that conforms to the medical treatment cancellation criteria of the Ministry of Health, Labor and Welfare (e.g., 7 days if asymptomatic, 10 days if symptomatic). If so, payment will be based on proof of the start date of accommodation or home care, and we will not require proof of the end date of accommodation or home care. Therefore, My HER-SYS medical treatment certificate does not show the “end date of medical treatment”.
   *From September 7, 2020, the standard for canceling medical treatment set by the Ministry of Health, Labor and Welfare has been changed to 7 days in the case of symptoms. Please contact your insurance company for the required certificates.
4. Is it possible to use the medical treatment certificate from "My HER-SYS" even if the treatment method is "hospitalization + home" or "hotel + home"?
   Available. However, if the medical treatment period exceeds 10 days or if the test is deemed positive, the medical treatment certificate cannot be used by "My HER-SYS", so you will need to apply by mail.
   In addition, please inquire at the medical institution where you were hospitalized, the accommodation facility, or the Tokyo Metropolitan Government regarding the proof of the period of medical treatment during hospitalization or hotel treatment.
   *From September 7, 2020, the standard for canceling medical treatment set by the Ministry of Health, Labor and Welfare has been changed to 7 days in the case of symptoms. Please contact your insurance company for the required certificates.
5. Is it possible to apply for both "My HER-SYS" and mail?
   As a general rule, for those who have been recuperating for less than 10 days, please use the certificate of recuperation from "My HER-SYS". Only those who are not eligible to use "My HER-SYS" and those who need a paper certificate of medical treatment should apply by mail.
   *From September 7, 2020, the standard for canceling medical treatment set by the Ministry of Health, Labor and Welfare has been changed to 7 days in the case of symptoms. Please contact your insurance company for the required certificates.
6. From when to when is the period of recuperation certified by the certificate of accommodation and home recuperation?
   If you are suffering from a new coronavirus infection by a doctor, it will be from the date of diagnosis to the end of medical treatment.
   Recuperation for the new coronavirus is performed according to the instructions of the public health center from the perspective of preventing the spread of infectious diseases. Since the public health center can instruct the patient to receive treatment at an accommodation facility or at home only after the diagnosis of the new coronavirus infection is confirmed, the date of diagnosis is listed as the start date of treatment on the certificate. .
7. I was absent from work from the date of onset until the date of diagnosis. Is there any compensation for that period?
   The certificate of medical treatment proves the period of medical treatment based on the instructions of the public health center from the perspective of preventing the spread of infectious diseases. It does not prove how long you were away from work. Whether or not you are eligible for insurance benefits depends on the content of your insurance, so please contact your insurance company for details.
8. Self-examination with a simple test kit such as an antigen qualitative test kit was positive, so he voluntarily recuperated at home. Is it possible to issue a medical certificate in this case?
   If you have not consulted a medical institution, you will not be eligible to issue a certificate of medical treatment because you have not been diagnosed with the new coronavirus infection.
9. I couldn't go to a medical institution or get tested. Is it possible to issue a medical certificate in this case?
   If you have not consulted a medical institution, you will not be eligible to issue a certificate of medical treatment because you have not been diagnosed with the new coronavirus infection.
10. He became a close contact and was waiting at home. Is it possible to issue a medical certificate in this case?
    In the case of a close contact person, the certificate of medical treatment will not be issued.
11. He tested positive at the airport quarantine station and was treated at a hotel designated by the quarantine station. Is it possible to issue a medical certificate in this case?
    If you test positive at the airport quarantine station, the public health center cannot issue a medical certificate. For the issuance of the certificate, please check with the hotel where you are recuperating.
12. (Regarding the application by mail) What are the items to be written on the accommodation/home care certificate?
    Your name, date of birth, name of injury or illness, date of diagnosis, (date of treatment end: only if the treatment period exceeds 10 days), name of the public health center in charge, etc. will be entered.
13. (Regarding mail application) Can I apply over the phone?
    We do not accept telephone applications.
14. (Regarding mail application) I cannot print the application form because I do not have a computer. Is there a window that distributes the application forms?
    Application forms are distributed at the Infectious Disease Control Division of the Setagaya Public Health Center ( 4-24-1 Setagaya, Setagaya-ku, 154-0017, Shiroyama Branch Office 1st floor window ).
    It is also possible to apply by filling out the required information on a blank sheet of paper.
15. (Regarding mail application) Is it possible to issue two or more certificates per person?
    Only one ticket will be issued per application. If you need more than one copy, please make copies.
16. (About mail application) There are multiple infected people in the family, is it possible to apply with one envelope?
    If the mailing address is the same, you can send it in one self-addressed envelope. Please attach the required number of stamps to the return envelope.
17. (About mail application) If I submit it to the window, will it be issued on the spot?
    In order to prevent the spread of infectious diseases and to avoid congestion at the counter, in principle, applications should be made by mail. Thank you for your cooperation.
18. (Regarding the application by mail) I would like you to issue it as soon as possible.
    We apologize for the inconvenience, but currently it takes about 2 weeks to send the certificate. We are shipping in order, so please wait for a while.
    For those who are in a hurry and can use "My HER-SYS", please use the medical treatment certificate from "My HER-SYS".
19. (Regarding mail application) I lost my certificate, so I would like it reissued.
    Please submit the application form again.
20. (Regarding mail application) Is there a fee for issuing a certificate?
    There is no issuance fee. However, the applicant is responsible for the cost of the postage to be affixed to the self-addressed envelope enclosed with the application form.
21. (Regarding mail application) Is there a fee for reissuing a certificate?
    There is no issuance fee. However, the applicant is responsible for the cost of the postage to be affixed to the self-addressed envelope enclosed with the application form.
22. (Regarding mail application) Is it possible to have the certificate issued in the form specified by the insurance company?
    We are sorry, but we are unable to issue certificates in the form of individual insurance companies.
23. (Regarding mail application) What should I do if I do not know the end date of my medical treatment?
    The normal end date of medical treatment is the day after 10 days have passed since the onset and 72 hours have passed since the symptoms subsided. (If you are asymptomatic, it will be the day after 7 days have passed since the date of specimen collection.)
    If you do not know the end date of the medical treatment, the public health center will issue it after confirmation, so please leave the medical treatment period blank on the application form.
    *From September 7, 2020, the standard for canceling medical treatment set by the Ministry of Health, Labor and Welfare has been changed to 7 days in the case of symptoms. Please contact your insurance company for the required certificates.
24. I would like you to issue a work restriction notice/work restriction cancellation notice.
    The Setagaya Public Health Center does not currently issue work restriction notices or work restriction cancellation notices. According to the government notification, it is no longer necessary to submit a certificate when returning to work. If you need a certificate for your insurance claim, please apply for a medical certificate.