When you lose your National Health Insurance Card or National Health Insurance Elderly Beneficiary Certificate

If you have soiled or lost your National Health Insurance card or National Health Insurance Elderly Beneficiary Certificate , please apply for reissuance.

• If you are 75 years old or older, please see the Medical Care System for the Advanced Elderly page.
• If you lose it, you cannot stop using the National Health Insurance card or change the code number. We recommend that you report the loss or theft to the police station (police box).

Temporary operation to prevent the spread of new coronavirus infections

From the viewpoint of preventing the spread of the new coronavirus infection, we are basically accepting applications by mail for the time being. Households with unpaid National Health Insurance premiums past the deadline for payment will also receive applications by mail as a temporary operation. For more information about reissuance application by mail, please refer to the related file on this page, "Application for Reissuance of National Health Insurance Cards (Information)".

procedure

When applying at the window

Things necessary

• Items that can be used to verify your identity

  ( One from the following) Driver's license, passport, My Number Card (personal number card), physical disability certificate, mental disability certificate, rehabilitation certificate (love certificate), student ID card with photo, residence card Card, driver's record certificate (issued after April 1, 2012), employment insurance certificate, basic resident register card with photo, seaman's notebook, real estate broker's certificate, radio operator's license, certification Electrical work worker certificate, etc.

  b. ( Two of the following) National health insurance card, health insurance, seamen's insurance, medical insurance for the elderly or long-term care insurance, national pension handbook, member of the National Public Servants Mutual Aid Association or the Local Public Servants Mutual Aid Association maternity health handbook, certificate of loss of eligibility for health insurance, welfare certificate, health insurance day laborer special insurance certificate, basic resident register card without photo, student ID card without photo, various medical beneficiary certificates, etc.

  If you do not have the above items, please contact us using the contact details below.

• My number (personal number) confirmation documents for the head of the household

"My number (individual number) confirmation documents" are my number cards (individual number cards), notification cards, etc.

• In case of soiling or damage, please bring the insurance card. exchange and redeliver

In addition, if you do not have an identity verification document, the National Health Insurance Card (National Health Insurance Elderly Beneficiary Certificate) will be mailed to the address registered as a resident.

Reception desk

Ward office 2nd floor counter 5 (qualification section) or regional office

• Short-term permits and qualification certificates cannot be processed at the regional office. Please go through the procedures at window 5 on the 2nd floor of the ward office.

Reception time

Weekdays from 8:30 to 17:00

• We do not accept applications at the extended window every Tuesday or the holiday window on the third Sunday of every month.

commission

There is no charge for reissuance of the National Health Insurance Card.

If you can find your insurance card

If you find the lost health insurance card after having it reissued due to loss or theft, etc., please return the found health insurance card by mail or at the counter (counter 5 on the 2nd floor of the ward office or local office).

Please

When sending an email from a mobile phone, etc., if you have set a domain-specific reception or email filter to prevent spam, change the settings so that emails from @city.tokyo-nakano.lg.jp will be delivered. please. There are an increasing number of cases where reply emails cannot be delivered.

About inquiry

Please contact us by phone if you have any questions or consultations, including specific details (personal information) about your household. Due to Nakano Ward's security policy, personal information cannot be sent or received by e-mail. See also " Frequently Asked Questions " .